Privacy Policy — koi777

1 Introduction

koi777 is committed to protecting the privacy and security of all Members who use our platform. We recognize that trust is fundamental to the relationship between koi777 and our Members, and we take our data protection responsibilities seriously.

This Privacy Policy applies to all personal information collected through the koi777 website at https://koi777.cam, including mobile and desktop access points, customer support channels, and any related services we provide.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy. Where there is any conflict between this Privacy Policy and the Terms & Conditions, the Terms & Conditions shall prevail to the extent of the inconsistency.

2 Data Controller

For the purposes of applicable data protection legislation, the data controller responsible for your personal information is:

koi777 operates as an internationally licensed online betting platform. While our primary target market is Indonesia, the platform is operated and data is processed under international data protection standards.

If you have any questions about this Privacy Policy or how your data is handled, please contact our Data Protection Officer at the email address above.

3 Information We Collect

koi777 collects several categories of personal information to operate your account, process transactions, comply with legal obligations, and provide customer support. The information we collect includes:

3.1 Information You Provide Directly

• Registration Data: Full legal name, date of birth, email address, Indonesian mobile phone number, residential address, and username.
• Identity Verification Documents: National identity card (KTP), passport, or other government-issued ID; proof of address (utility bill, bank statement); and bank account or e-wallet registration documents.
• Financial Data: Bank account details (account number, bank name, account holder name), e-wallet identifiers (OVO, DANA, GoPay account numbers), and transaction history including deposits and withdrawals.
• Communication Records: Live chat transcripts, email correspondence, customer support tickets, and any feedback or complaints you submit.
• Account Preferences: Responsible gaming limits (deposit limits, loss limits, session timers), communication preferences, and self-exclusion settings.

3.2 Information Collected Automatically

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, time spent on each page, clickstream data, referral source, betting patterns, game preferences, and session duration.
• Location Data: Approximate geographic location derived from your IP address (we do not collect precise GPS coordinates unless you grant explicit permission through your device settings).
• Cookies and Similar Technologies: See Clause 9 for detailed information on our use of cookies.

3.3 Information from Third Parties

• Payment Processors: Confirmation of successful deposits and withdrawals from BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja.
• Identity Verification Services: Results of document authentication and fraud screening checks conducted by third-party KYC providers.
• Publicly Available Information: In limited cases, we may cross-reference information you provide with publicly available databases to verify accuracy and prevent fraud.

4 How We Use Your Data

koi777 processes your personal information for the following specific purposes:

1. Account Registration & Management: To create and maintain your koi777 account, verify your identity, and ensure you meet eligibility requirements (age 21+, residency, legal capacity).
2. Transaction Processing: To process deposits, withdrawals, and internal account transfers; to maintain accurate financial records; and to comply with anti-money laundering (AML) regulations.
3. Service Delivery: To provide access to betting markets, casino games, togel draws, live dealer tables, and all other platform features; to calculate and settle bets; and to display account balances and transaction history.
4. Customer Support: To respond to your enquiries, resolve technical issues, handle complaints, and provide assistance via live chat, email, or phone.
5. Security & Fraud Prevention: To detect and prevent fraudulent activity, bonus abuse, collusion, money laundering, and unauthorized account access; to monitor betting patterns for irregular activity; and to enforce our Terms & Conditions.
6. Responsible Gaming: To implement deposit limits, self-exclusion periods, and other protective measures you request; to identify patterns of potentially harmful gambling behavior; and to provide intervention resources where appropriate.
7. Legal Compliance: To comply with applicable laws, regulations, and licensing conditions; to respond to valid legal requests from authorities; and to maintain records as required by international gaming regulators.
8. Service Improvement: To analyze usage patterns and preferences; to test and improve platform performance; and to develop new features based on Member feedback.
9. Marketing Communications: To send promotional offers, bonus notifications, and platform updates (you may opt out of marketing communications at any time — see Clause 10).

5 Legal Basis for Processing

Under international data protection law, koi777 must have a valid legal basis to process your personal data. We rely on the following legal grounds:

Where we rely on legitimate interests as a legal basis, we have conducted a balancing test to ensure that our interests do not override your fundamental rights and freedoms. You have the right to object to processing based on legitimate interests — contact us at [email protected] to exercise this right.

6 Data Storage & Security

koi777 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data in transit between your device and our servers is protected by 256-bit SSL/TLS encryption. Sensitive data at rest (passwords, financial information) is encrypted using AES-256 encryption.
• Access Controls: Personal data is accessible only to authorized koi777 personnel who require access to perform their duties. All staff are bound by strict confidentiality obligations and undergo regular data protection training.
• Secure Infrastructure: Our servers are hosted in secure, access-controlled data centers with 24/7 monitoring, redundant power supplies, and fire suppression systems.
• Password Security: Member passwords are hashed using bcrypt with unique salts. koi777 staff cannot view or retrieve your password in plain text.
• Regular Audits: We conduct periodic security audits and penetration testing to identify and address vulnerabilities. Our systems are regularly updated with the latest security patches.
• Incident Response: In the event of a data breach, koi777 has an established incident response protocol to contain the breach, assess the impact, notify affected Members within 72 hours, and report to relevant authorities as required by law.

While we implement robust security measures, no system is entirely immune to attack. You also have a responsibility to protect your account by using a strong, unique password, logging out after each session on shared devices, and never sharing your login credentials with others.

7 Data Retention

koi777 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

After the applicable retention period expires, your personal data will be securely deleted or anonymized so that it can no longer be linked to you as an identifiable individual.

If you request account closure, your account will be deactivated immediately, but your data will remain on our systems for the periods specified above to comply with legal obligations. You may request early deletion of certain data types where no legal retention requirement applies — contact us at [email protected] to discuss your specific situation.

8 Sharing Your Information

koi777 does not sell, rent, or trade your personal information to third parties for marketing purposes. We share your data only in the following limited circumstances:

1. Payment Processors: We share necessary financial information with BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja to process your deposit and withdrawal requests. These providers are bound by their own privacy policies and data protection obligations.
2. Identity Verification Providers: We share identity documents with third-party KYC verification services to confirm your age, identity, and address. These providers operate under strict data protection contracts and are prohibited from using your information for any purpose other than verification.
3. Game Providers: When you play casino games, live dealer tables, or slots, your gameplay data (bets placed, outcomes) is shared with the relevant game studio (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, etc.) to deliver the gaming experience and settle bets. These providers do not receive your full personal profile.
4. Fraud Prevention Services: We may share limited information (IP address, device fingerprint, betting patterns) with specialized fraud detection platforms to identify and prevent fraudulent activity, collusion, and money laundering.
5. Legal and Regulatory Authorities: We will disclose your information to law enforcement, regulators, courts, or other authorities when required by law, court order, subpoena, or valid regulatory request. This includes reporting suspicious transactions under AML/CTF legislation.
6. Professional Advisors: We may share information with lawyers, auditors, and consultants who provide professional services to koi777, subject to strict confidentiality obligations.
7. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of koi777's assets, your personal information may be transferred to the acquiring entity. You will be notified via email and/or a prominent notice on the platform of any change in ownership or use of your data.

All third parties with whom we share data are required to maintain the confidentiality and security of your information and to use it only for the purposes for which it was disclosed.

9 Cookies & Tracking Technologies

koi777 uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver personalized content.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device and remember certain information about your preferences or past actions.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the platform to function. They enable core features such as login sessions, account security, and shopping cart functionality. You cannot opt out of essential cookies.
• Performance Cookies: These cookies collect anonymous information about how Members use the platform, such as which pages are visited most often and whether error messages are displayed. This data helps us improve site performance.
• Functionality Cookies: These cookies remember your preferences (language, region, username) to provide a more personalized experience. They may also be used to provide services you have requested, such as live chat.
• Advertising Cookies: These cookies track your browsing activity across websites to deliver targeted advertising. koi777 does not currently use advertising cookies, as we do not run external display advertising campaigns.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to block all cookies, accept only certain types, or receive notifications when a cookie is set. Note that blocking essential cookies may prevent you from using certain features of the koi777 platform.

To learn more about cookies and how to manage them, visit www.allaboutcookies.org (informational reference only — not a koi777 link).

10 Your Privacy Rights

Under international data protection law, you have the following rights regarding your personal information:

1. Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 7 business days of your request.
2. Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most information directly through your account settings.
3. Right to Erasure (Right to be Forgotten): You may request that we delete your personal data where: (a) it is no longer necessary for the purposes for which it was collected; (b) you withdraw consent and there is no other legal basis for processing; or (c) you object to processing and there are no overriding legitimate grounds. This right is subject to legal retention obligations outlined in Clause 7.
4. Right to Restrict Processing: You may request that we temporarily restrict how we use your data in certain circumstances, such as while we verify its accuracy or assess whether we have legitimate grounds to continue processing it.
5. Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format and to transmit that data to another service provider where technically feasible.
6. Right to Object: You may object to processing of your data where we rely on legitimate interests as the legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
7. Right to Withdraw Consent: Where we process your data based on consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.
8. Right to Lodge a Complaint: If you believe koi777 has not handled your data appropriately, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

11 Children's Privacy

koi777 operates a strict 21+ policy. Our services are not intended for, and may not be used by, individuals under the age of 21.

We do not knowingly collect personal information from anyone under 21 years of age. If we become aware that a Member is under 21, we will immediately suspend the account, void all bets, and refund any deposited funds (minus any winnings, which will be forfeited).

If you are a parent or guardian and believe that your child has provided personal information to koi777, please contact us immediately at [email protected] so that we can take appropriate action.

12 International Data Transfers

koi777 operates internationally, and your personal data may be transferred to, stored, and processed in jurisdictions outside of Indonesia. This includes countries where data protection laws may differ from those in your home country.

When we transfer your data internationally, we take steps to ensure that it receives an adequate level of protection, including:

• Ensuring that the receiving jurisdiction has been deemed to provide adequate data protection by relevant authorities; or
• Implementing standard contractual clauses approved by data protection regulators; or
• Obtaining your explicit consent for the transfer where required by law.

All international transfers are conducted in accordance with applicable data protection legislation and international best practices. If you have questions about how your data is transferred or protected, contact us at [email protected].

13 Changes to This Privacy Policy

koi777 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. The "Last updated" date at the top of this document indicates when the most recent changes were made.

Material changes to this Privacy Policy will be communicated to Members via email or a prominent notice on the platform homepage at least 30 days before the changes take effect. Continued use of the platform after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or koi777's data protection practices, please contact us:

Our customer support team is available 24/7 via live chat for general enquiries. For privacy-specific matters, email contact is preferred to ensure your request is routed directly to our Data Protection Officer.